The Fine Print

Terms and Conditions

By accessing the website at highlandmeats.com.au, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Highland Meats’ website for personal, non-commercial, transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

• modify or copy the materials;

• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

• attempt to decompile or reverse engineer any software contained on Highland Meats’ website;

• remove any copyright or other proprietary notations from the materials; or

• transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Highland Meats at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

Disclaimer

The materials on Highland Meats’ website are provided on an 'as is' basis. Highland Meats makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Highland Meats does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Highland Meats or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Highland Meats’ website, even if Highland Meats or an authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on Highland Meats’ website could include technical, typographical, or photographic errors. Highland Meats does not warrant that any of the materials on its website are accurate, complete or current. Highland Meats may make changes to the materials contained on its website at any time without notice. However Highland Meats does not make any commitment to update the materials.

Links

Highland Meats has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Highland Meats of the site. Use of any such linked website is at the user's own risk.

Modifications

Highland Meats may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Our Commitment to Privacy

Highland Meats is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988.

Information We Collect

We collect information necessary to provide our wholesale meat services, including:

• Business contact details (names, phone numbers, email addresses)

• Delivery addresses and special delivery instructions

• Order history and product preferences

• Payment and billing information

• Communication records and correspondence

How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Arrange deliveries and communicate about your orders

• Maintain customer accounts and provide customer service

• Send invoices and process payments

• Improve our products and services

• Comply with legal and regulatory requirements

Information Sharing

We don't sell, rent, or trade your personal information. We may share information with:

• Delivery contractors (only delivery details necessary for service)

• Payment processors (only information required for transactions)

• Professional advisers (accountants, lawyers) when necessary

• Government authorities when legally required

Data Security

We implement appropriate security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, restricted access protocols, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Customer records are typically retained for seven years for taxation and business record requirements. You may request deletion of your information, subject to our legal obligations.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information that we hold

• Request correction of inaccurate information

• Request deletion of your information (subject to legal requirements)

• Make a complaint about our privacy practices

• Opt out of marketing communications

Cookies & Website Usage

Our website may use cookies to improve user experience and analyse site usage. You can disable cookies through your browser settings, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party sites. We're not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with the effective date clearly marked.

Contact Us

For privacy-related enquiries, complaints, or to exercise your rights:

Highland Meats
Level 1, 37 Vincent Street, Daylesford VIC 3460
Phone: (03) 5348 1234
Email: info@highlandmeats.com.au

Complaints Process

If you have privacy concerns, please get in touch with us first. We'll investigate promptly and respond within 30 days. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Last updated: August 2025